Privacy Policy


Updated 12th May, 2021
These terms of service constitute a legally binding agreement (the “Agreement”) between you and Transport Innovations Limited (“TRIPP,” “we,” “us” or “our”) governing your use of the TRIPP application (App), website, and technology platform (collectively, the “TRIPP Platform” or the “TRIPP Platform Services”) and all its associated services.
By entering into this Agreement, and/or by using or accessing the TRIPP platform you expressly acknowledge that you understand this Agreement (including the dispute resolution and arbitration provisions) and accept all of its terms. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MAY NOT USE OR ACCESS THE TRIPP PLATFORM. If you use the services of TRIPP or its affiliates in another country, by using the TRIPP Platform in that country you agree to be subject to TRIPP’s terms of service as stated here.

The TRIPP Platform

The TRIPP Platform provides a marketplace where persons who seek everyday services like courier, delivery, logistic, school bus monitoring, shared transportation, short term drivers etc to certain destinations (“Riders”) can access and utilize those services on a single platform. Tripp is a platform is a tool to be used in accessing and utilizing those service and not necessarily the provider of the particular service. Services on Tripp are provider by third party service providers and partner who are external to Tripp. Everyone that downloads the Tripp App and registers on the Tripp Platform Services (whether the person or entity is a Service provider or Partner or User of any of the Services on the Tripp Platform) are collectively referred to herein as “Users,” and each User shall create a User account that enables access to the TRIPP Platform. Each person may only create one User account, and TRIPP reserves the right to shut down any additional accounts. As a User, you authorize TRIPP to match you with a Service Provider or Partner that is providing the particular service that you seek on the Tripp platform based on factors such as your location, nearest Service provider or Partner, the estimated time to pickup or delivery, your location, the price of the Service being sought or requested, User preferences, and platform efficiency, and to cancel an existing request match and rematch your service request based on the same considerations. For purposes of this Agreement, all services provided by Service provider or Partner to Users that are matched through the Tripp Platform shall be referred to collectively as the “Services”. Any decision by a Service provider or Partner or User to offer or accept Services is a decision made in such their sole discretion. Each Service provided by a Service provider or Partner to a User shall constitute a separate agreement between such parties or persons.

Modification to the Agreement

In the event TRIPP modifies the terms and conditions of this Agreement, such modifications shall be binding on you once the updated version of this terms of services document has been updated to the TRIPP website at . TRIPP reserves the right to modify any information referenced in the hyperlinks from this Agreement from time to time, and such modifications shall become effective upon posting on Continued use of the TRIPP Platform or Services after any such changes shall constitute your consent to such changes. Unless material changes are made to the arbitration provisions herein, you agree that modification of this Agreement does not create a renewed opportunity to opt out of arbitration (if applicable).


The TRIPP Platform may only be used by individuals who can form legally binding contracts under applicable law. The TRIPP Platform is not available to children (persons under the age of 18) or Users who have had their User account temporarily or permanently deactivated. By becoming a User, you represent and warrant that you are at least 18 years old and that you have the right, authority and capacity to enter into and abide by the terms and conditions of this Agreement. You may not allow other persons to use your User account, and you agree that you are the sole authorized user of your account.


As a User of a service or services on the Tripp Platform, you understand that request or use of any of the Services may result in charges to you (“Charges”). Charges include costs of products purchased, service fees for any services requested, delivery fees for delivery requests or associated delivery services for other services requested or products purchased, fares for rides requested or offered and other applicable fees, tolls, surcharges, levies and taxes as set forth or charged by TRIPP or by Service Providers or Partners through the Tripp App or as demanded by law, plus any tips to delivery Motorcycle Riders, Drivers, that you elect to pay. TRIPP has the authority and reserves the right to determine and modify pricing by posting applicable pricing terms on its website or quoting you a price for a specific service at the time you make a request. Pricing may vary based on the type of service you request. You are responsible for reviewing the applicable TRIPP web page or price quote within the TRIPP app and shall be responsible for all Charges incurred under your User account regardless of your awareness of such Charges or the amounts thereof.
Fares. (transport and delivery services on the Tripp platform only). There are three types of fares, variable and quoted.

Variable Fares.

Variable fares consist of a base charge and incremental charges based on the duration and distance of your ride or delivery request or associated delivery service. For particularly short rides or deliveries, minimum fares may apply. Please note that we use GPS data from your Driver’s phone to calculate the distance travelled on your ride or delivery. We cannot guarantee the availability or accuracy of GPS data. If we lose signal we will calculate time and distance using available data from your ride/delivery service.

Quoted Fares.

In some cases TRIPP may quote you a fare at the time of your request. The quote is subject to change until the ride or delivery request is confirmed. If during your ride or delivery service you change your destination, make multiple stops, change the delivery destination or attempt to abuse the TRIPP Platform, we may cancel the fare quote and charge you a variable fare based on the time and distance of your ride or delivery service. TRIPP does not guarantee that the quoted fare price will be equal to a variable fare for the same ride or delivery service.

Self-Bill Estimated Fares.

On the Tripp Angel service, TRIPP may quote a fare called a self-bill estimated fare which is based on the delivery item pick up point as specified by the User. In the event that the point as specified by the User varies significantly from the actual point as determined by the Delivery rider that accepts the delivery request and respond to that point for pick-up, the Delivery rider reserves the right to vary the self-bill estimated fare already quoted on the Tripp App and charge the User an additional variable fare based on the actual time and distance of the User’s requested delivery service. TRIPP does not guarantee that the self-bill estimated fare will be equal to a variable fare for the same ride or delivery request.

Fees and Other Charges.

Service Fee. You may be charged a “Service Fee” for any service on the Tripp platform. Cancellation Fee. After requesting a service, you may cancel it through the app, but note that in certain cases a cancellation fee may apply. You may also be charged if you fail to show up after requesting a ride or having a receiver accept the delivery item at the end destination.
Damage Fee. If a Driver reports that you have materially damaged the Driver's vehicle, you agree to pay a “Damage Fee” of up to N80,000 depending on the extent of the damage (as determined by TRIPP in its sole discretion), towards vehicle repair or cleaning. TRIPP reserves the right (but is not obligated) to verify or otherwise require documentation of damages prior to processing the Damage Fee.
Tolls. In some instances tolls (or return tolls) may apply to your ride. We do not guarantee that the amount charged by TRIPP will match the toll charged to the Driver, if any.

Other Charges. Other fee and surcharges may apply to your ride, including: actual or anticipated airport fees, state or local fees, event fees as determined by TRIPP or its Service providers, Partners, marketing partners, and processing fees for split payments. In addition, where required by law TRIPP will collect applicable taxes and levies.


Facilitation of Charges. All payment for any TRIPP services are facilitated through a third-party payment processing service (e.g., FlutterWave, Monnify, Bank etc). TRIPP may replace its third-party payment processing services without notice to you. Charges shall only be made through the TRIPP Platform. With the exception of tips and cash payment on some aspects of the Tripp Angel service, cash payments are strictly prohibited. Your payment of Charges to TRIPP satisfies your payment obligation for your use of the TRIPP Platform Services.

No Refunds. All Charges are non-refundable. This no-refund policy shall apply at all times regardless of your decision to terminate usage of the TRIPP Platform, any disruption to the TRIPP Platform or Services, or any other reason whatsoever.

Coupons. You may receive coupons that you can apply toward payment of certain Charges upon completion of a Tripp service. Coupons are only valid for use on the TRIPP Platform, and are not transferable or redeemable for cash. Coupons cannot be combined, and if the charge on a Service exceeds the applicable credit or discount value we will charge your payment method on file for the outstanding charge on the Service. For quoted or variable fares, TRIPP may deduct the amount attributable to the Service Fee, Tolls, or Other Charges before application of the coupon.

Credit Card Authorization. Upon addition of a new payment method or each ride request, TRIPP may seek authorization of your selected payment method to verify the payment method, ensure the ride cost will be covered, and protect against unauthorized behavior. The authorization is not a charge, however, it may reduce your available credit by the authorization amount until your bank’s next processing cycle. Should the amount of our authorization exceed the total funds on deposit in your account, you may be subject to overdraft of some charges by the bank issuing your debit or prepaid card. We cannot be held responsible for these charges and are unable to assist you in recovering them from your issuing bank.

TRIPP Communications

By entering into this Agreement or using the Platform, you agree to receive communications from us, including via e-mail, text message, calls, and push notifications. You agree that texts, calls or prerecorded messages may be generated by automatic telephone dialing systems. Communications from TRIPP, its affiliated companies and/or Drivers, may include but are not limited to: operational communications concerning your User account or use of the TRIPP Platform or Services, updates concerning new and existing features on the TRIPP Platform, communications concerning promotions run by us or our third-party partners, and news concerning TRIPP and industry developments. Standard text messaging charges applied by your cell phone carrier will apply to text messages we send.


Your Information

Your Information is any information you provide, publish or post to or through the TRIPP Platform (including any profile information you provide) or send to other Users (including via in-application feedback, any email feature, or through any TRIPP-related Facebook, Twitter or other social media posting) (your “Information”). You consent to us using your Information to create a User account that will allow you to use the TRIPP Platform and participate in the Services. Our collection and use of personal information in connection with the TRIPP Platform and Services is as provided in TRIPP’s Data Protection and Privacy Policy located at You are solely responsible for your Information and your interactions with other members of the public, and we act only as a passive conduit for your online posting of your Information. You agree to provide and maintain accurate, current and complete information and that we and other members of the public may rely on your Information as accurate, current and complete. To enable TRIPP to use your Information for the purposes described in the Data Protection and Privacy Policy and this Agreement, you grant to us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable, shareable, sub-licensable (through multiple tiers) right and license to exercise the copyright, publicity, and database rights you have in your Information, and to use, copy, perform, display and distribute such Information to prepare derivative works, or incorporate into other works, such Information, in any media now known or not currently known. TRIPP does not assert any ownership over your Information; rather, as between you and TRIPP, subject to the rights granted to us in this Agreement, you retain full ownership of all of your Information and any intellectual property rights or other proprietary rights associated with your Information.

You may be able to create or log-in to your TRIPP User account through online accounts you may have with third party social networking sites (each such account, a "SNS Account"). By connecting to TRIPP through a SNS Account, you understand that TRIPP may access, store, and make available any SNS Account content according to the permission settings of your SNS Account (e.g., friends, mutual friends, contacts or following/followed lists (the “SNS Content”)). You understand that SNS Content may be available on and through the TRIPP Platform to other Users. Unless otherwise specified in this Agreement, all SNS Content, if any, shall be considered to be your Information.

Promotions and Referral Programs

TRIPP, at its sole discretion, may make available promotions with different features to any Users or prospective Users. These promotions, unless made to you, shall have no bearing whatsoever on your Agreement or relationship with TRIPP. TRIPP reserves the right to withhold or deduct credits or benefits obtained through a promotion in the event that TRIPP determines or believes that the redemption of the promotion or receipt of the credit or benefit was in error, fraudulent, illegal, or in violation of the applicable promotion terms or this Agreement.

As part of your User account, TRIPP may provide you with or allow you to create a “TRIPP Code,” a unique alphanumeric code for you to distribute to your friends and family (each a “Referred User”) to become new TRIPP Riders (“Referred Riders”) or Drivers (“Referred Drivers”) in your country. TRIPP Codes may only be distributed for promotional purposes and must be given away free of charge. You may not sell, trade, or barter your TRIPP Code. You are prohibited from advertising TRIPP Codes in any way, including through any of the following: Google, Facebook, Twitter, Bing and Craigslist. TRIPP reserves the right to deactivate or invalidate any TRIPP Code at any time in TRIPP’s discretion.

From time to time, TRIPP may offer you with incentives to refer your friends and family to become new Users of the TRIPP Platform in your country (the “Referral Program”). These incentives may come in the form of TRIPP Credits or vouchers, and TRIPP may set or change the incentive types, amounts, terms, restrictions, and qualification requirements for any incentives in its sole discretion. Your distribution of TRIPP Codes and participation in the Referral Program is subject to this Agreement and the additional Referral Program rules.

Restricted Activities

  • With respect to your use of the TRIPP Platform and your participation in the Services, you agree that you will not: impersonate any person or entity;
  • stalk, threaten, or otherwise harass any person, or carry any weapons whatsoever;
  • violate any law, statute, rule, permit, ordinance or regulation;
  • interfere with or disrupt the TRIPP Platform or the servers or networks connected to the TRIPP Platform;
  • post Information or interact on the TRIPP Platform or Services in a manner which is fraudulent, libelous, abusive, obscene, profane, sexually oriented, harassing, or illegal;
  • use the TRIPP Platform in any way that infringes any third party’s rights, including: intellectual property rights, copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  • post, email or otherwise transmit any malicious code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment or surreptitiously intercept or expropriate any system, data or personal information;
  • forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted through the TRIPP Platform;
  • “frame” or “mirror” any part of the TRIPP Platform, without our prior written authorization or use meta tags or code or other devices containing any reference to us in order to direct any person to any other web site for any purpose;
  • modify, adapt, translate, reverse engineer, decipher, decompile or otherwise disassemble any portion of the TRIPP Platform or any software used on or for the TRIPP Platform;
  • rent, lease, lend, sell, redistribute, license or sublicense the TRIPP Platform or access to any portion of the TRIPP Platform;
  • use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, scrape, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the TRIPP Platform or its contents;
  • link directly or indirectly to any other web sites;
  • transfer or sell your User account, password and/or identification to any other party
  • discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation, or cause any third party to engage in the restricted activities above. Driver or Delivery Driver/Rider Representations, Warranties and Agreements

  • By providing Services as a Driver or Delivery Driver/Rider on the TRIPP Platform, you represent, warrant, and agree that: You possess a valid driver’s license or delivery rider card/license and are authorized and medically fit to operate a motor vehicle or mobility equipment and have all appropriate licenses, approvals and authority to provide transportation or delivery services to User in all jurisdictions in which you provide Services. You own, or have the legal right to operate, the vehicle you use when providing Services, and such vehicle is in good operating condition and meets the industry safety standards and all applicable statutory and state department of motor vehicle requirements for a vehicle of its kind. You will not engage in reckless behavior while driving, drive unsafely, operate a vehicle that is unsafe to drive, permit an unauthorized third party to accompany you in the vehicle while providing Services, provide Services as a Driver while under the influence of alcohol or drugs, or take action that harms or threatens to harm the safety of the TRIPP community or third parties.

    You will only provide Services using the vehicle that has been reported to, uploaded its details, documents and pictures to TRIPP and approved by TRIPP, and you will not transport more passengers than can securely be seated in such vehicle or Tripp allows in such vehicle.

    In reference to the Tripp Social Riding service, You will not, while providing the Services, operate as a public or common carrier or taxi service, accept street hails that have not been booked via the TRIPP APP, charge for rides (except as expressly provided in this Agreement), demand that a rider pay in cash, or use any credit card reader, such as a POS, to accept payment or engage in any other activity in a manner that is inconsistent with your obligations under this Agreement. You will not attempt to defraud any TRIPP or any Tripp User on the TRIPP Platform or in connection with your provision of Services. If we suspect that you have engaged in fraudulent activity we may withhold applicable Fares or other payments for the services request(s) in question.

    You will make reasonable accommodation for Riders and other Users.

    You agree that we may obtain information about you, including your criminal and driving records, and you agree to provide any further necessary authorizations to facilitate our access to such records during the term of the Agreement. You have a valid policy of liability insurance (in coverage amounts consistent with all applicable legal requirements) that names or schedules you for the operation of the vehicle you use to provide Services. You will pay all applicable federal, state and local taxes based on your provision of Services and any payments received by you.

    Intellectual Property

    All intellectual property rights in the TRIPP Platform shall be owned by TRIPP absolutely and in their entirety. These rights include database rights, copyright, design rights (whether registered or unregistered), trademarks (whether registered or unregistered) and other similar rights wherever existing in the world together with the right to apply for protection of the same. All other trademarks, logos, service marks, company or product names set forth in the TRIPP Platform are the property of their respective owners. You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information (“Submissions”) provided by you to us are non-confidential and shall become the sole property of TRIPP. TRIPP shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

    TRIPP and other TRIPP logos, designs, graphics, icons, scripts and service names are registered trademarks, trademarks or trade dress of TRIPP in Nigeria and/or other countries (collectively, the “TRIPP Marks”). If you provide Services as a Driver, Service Provider or Partner, TRIPP grants to you, during the term of this Agreement, and subject to your compliance with the terms and conditions of this Agreement, a limited, revocable, non-exclusive license to display and use the TRIPP Marks solely in connection with providing the Services through the TRIPP Platform (“License”). The License is non-transferable and non-assignable, and you shall not grant to any third party any right, permission, license or sublicense with respect to any of the rights granted hereunder without TRIPP’s prior written permission, which it may withhold in its sole discretion. The TRIPP Marks may not be used in any manner that is likely to cause confusion.

    You acknowledge that TRIPP is the owner and licensor of the TRIPP Marks, including all goodwill associated therewith, and that your use of the TRIPP Marks will confer no additional interest in or ownership of the TRIPP Marks in you but rather inures to the benefit of TRIPP. You agree to use the TRIPP Marks strictly in accordance with TRIPP’s Trademark Usage Guidelines, as may be provided to you and revised from time to time, and to immediately cease any use that TRIPP determines to be nonconforming or otherwise unacceptable.

    You agree that you will not:

    create any materials that use the TRIPP Marks or any derivatives of the TRIPP Marks as a trademark, service mark, trade name or trade dress, other than as expressly approved by TRIPP in writing; use the TRIPP Marks in any way that tends to impair their validity as proprietary trademarks, service marks, trade names or trade dress, or use the TRIPP Marks other than in accordance with the terms, conditions and restrictions herein; take any other action that would jeopardize or impair TRIPP’s rights as owner of the TRIPP Marks or the legality and/or enforceability of the TRIPP Marks, including, challenging or opposing TRIPP’s ownership in the TRIPP Marks; apply for trademark registration or renewal of trademark registration of any of the TRIPP Marks, any derivative of the TRIPP Marks, any combination of the TRIPP Marks and any other name, or any trademark, service mark, trade name, symbol or word which is similar to the TRIPP Marks; use the TRIPP Marks on or in connection with any product, service or activity that is in violation of any law, statute, government regulation or standard.

    Violation of any provision of this License may result in immediate termination of the License, in TRIPP’s sole discretion. If you create any materials bearing the TRIPP Marks (in violation of this Agreement or otherwise), you agree that upon their creation TRIPP exclusively owns all right, title and interest in and to such materials, including any modifications to the TRIPP Marks or derivative works based on the TRIPP Marks. You further agree to assign any interest or right you may have in such materials to TRIPP, and to provide information and execute any documents as reasonably requested by TRIPP to enable TRIPP to formalize such assignment.

    TRIPP respects the intellectual property of others, and expects Users to do the same. If you believe, in good faith, that any materials on the TRIPP Platform or Services infringe upon your copyrights, please do make a direct complaint to TRIPP at for us to look into your claim.


    The following disclaimers are made on behalf of TRIPP, our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, and shareholders.

    TRIPP does not provide specified services, and TRIPP is not a transportation or courier/delivery of any kind. It is up to the Driver/Biker/Rider to decide whether or not to offer a transport or delivery services to a User contacted through the TRIPP Platform, and it is up to the User to decide whether or not to accept a service offered through the TRIPP Platform. We cannot ensure that a Service Provider or Partner on Tripp will complete an arranged service. We have no control over the quality or safety of the Services that occurs as a result of booking through the Tripp Platform.

    The TRIPP Platform is provided on an “as is” basis and without any warranty or condition, express, implied or statutory. We do not guarantee and do not promise any specific results from use of the TRIPP Platform and/or the Services, including the ability to provide or receive Services at any given location or time. To the fullest extent permitted by law, we specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement.

    We do not warrant that your use of the TRIPP Platform or Services will be accurate, complete, reliable, current, secure, uninterrupted, always available, or error- free, or will meet your requirements, that any defects in the TRIPP Platform will be corrected, or that the TRIPP Platform is free of viruses or other harmful components. We disclaim liability for, and no warranty is made with respect to, connectivity and availability of the TRIPP Platform or Services.

    We cannot guarantee that each User is who he or she claims to be. Please use common sense when using the TRIPP Platform and its associated Services, including looking at the photos of the Service Provider and the User you have matched with to make sure it is the same individual you see in person. Please, note that there are also risks of dealing with underage persons or people acting under false pretence, and we do not accept responsibility or liability for any content, communication or other use or access of the TRIPP Platform by persons under the age of 18 in violation of this Agreement. We encourage you to communicate directly with each potential Service Provider or User prior to engaging in any arranged service.

    TRIPP is not responsible for the conduct, whether online or offline, of any User of the TRIPP Platform or Services. You are solely responsible for your interactions with other Users. We do not procure insurance for, nor are we responsible for, personal belongings left or forgotten in the vehicle of any car by Service Provider or User. By using the TRIPP Platform and participating in the Services, you agree to accept such risks and agree that TRIPP is not responsible for the acts or omissions of Users on the TRIPP Platform or participating in the Services.

    You are responsible for the use of your User account and TRIPP expressly disclaims any liability arising from the unauthorized use of your User account. Should you suspect that any unauthorized party may be using your User account or you suspect any other breach of security, you agree to notify us immediately at

    It is possible for others to obtain information about you that you provide, publish or post to or through the TRIPP Platform (including any profile information you provide), send to other Users, or share during the Services, and to use such information to harass or harm you. We are not responsible for the use of any personal information that you disclose to other Users on the TRIPP Platform or through the Services. We disclaim all liability, regardless of the form of action, for the acts or omissions of other Users (including unauthorized users, or “hackers”).

    Opinions, advice, statements, offers, or other information or content concerning TRIPP or made available through the TRIPP Platform, but not directly by us, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content. Under no circumstances will we be responsible for any loss or damage resulting from your reliance on information or other content posted by third parties, whether on the TRIPP Platform or otherwise. We reserve the right, but we have no obligation, to monitor the materials posted on the TRIPP Platform and remove any such material that in our sole opinion violates, or is alleged to violate, the law or this agreement or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of Users or others.

    Location data provided by the TRIPP Platform is for basic location purposes only and is not intended to be relied upon in situations where precise location information is needed or where erroneous, inaccurate or incomplete location data may lead to death, personal injury, property or environmental damage. Neither TRIPP, nor any of its content providers, guarantees the availability, accuracy, completeness, reliability, or timeliness of location data tracked or displayed by the TRIPP Platform. Any of your Information, including geolocational data, you upload, provide, or post on the TRIPP Platform may be accessible to TRIPP and certain Users of the TRIPP Platform.

    TRIPP advises you to use the TRIPP Platform with a data plan with unlimited or very high data usage limits, and TRIPP shall not responsible or liable for any fees, costs, or overage charges associated with any data plan you use to access the TRIPP Platform.

    This paragraph applies to any version of the TRIPP Platform that you acquire from the Google Playstore or the Apple App Store {from mid 2019}. This Agreement is entered into between you and TRIPP. Google Inc. (“Google”) and Apple, Inc. (“Apple”) is not a party to this Agreement and shall have no obligations with respect to the TRIPP Platform. TRIPP, not Google or Apple, is solely responsible for the TRIPP Platform and the content thereof as set forth hereunder. However, Google and Apple and their subsidiaries are third party beneficiaries of this Agreement. Upon your acceptance of this Agreement, Google and Apple shall have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third party beneficiary thereof. This Agreement incorporates by reference Google’s and Apple’s Licensed Application End User License Agreement, for purposes of which, you are “the end-user.” In the event of a conflict in the terms of the Licensed Application End User License Agreement and this Agreement, the terms of this Agreement shall control.

    As a Driver, you may be able to use navigational services on TRIPP provided by Google while providing Services on the Platform. If you elect to use this feature, you agree that Google may collect your location data when the TRIPP App is running in order to provide and improve Google's services, that such data may also be shared with TRIPP in order to improve its operations, and that Google's terms and privacy policy will apply to this usage.

    Indemnity You will defend, indemnify, and hold TRIPP including our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, or shareholders harmless from any claims, actions, suits, losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of the TRIPP Platform and participation in the Services, including:

    your breach of this Agreement or the documents it incorporates by reference; your violation of any law or the rights of a third party, including, Drivers, Riders, other motorists, and pedestrians, as a result of your own interaction with such third party; any allegation that any materials that you submit to us or transmit through the TRIPP Platform or to us infringe or otherwise violate the copyright, trademark, trade secret or other intellectual property or other rights of any third party; your ownership, use or operation of a motor vehicle or passenger vehicle, including your provision of Services as a Driver; and/or any other activities in connection with the Services. This indemnity shall be applicable without regard to the negligence of any party, including any indemnified person. Limitation of Liability


    Term and Termination

    This Agreement is effective upon your creation of a User account. This Agreement may be terminated: a) by User, without cause, upon seven (7) days’ prior written notice to TRIPP; or b) by either Party immediately, without notice, upon the other Party’s material breach of this Agreement, including but not limited to any breach of any section of this agreement in whole. In addition, TRIPP may terminate this Agreement or deactivate your User account immediately in the event:

    (1) you no longer qualify to provide Services or to operate the approved vehicle under applicable law, rule, permit, ordinance or regulation;

    (2) you fall below TRIPP’s star rating or cancellation threshold;

    (3) TRIPP has the good faith belief that such action is necessary to protect the safety of the TRIPP community or third parties, provided that in the event of a deactivation pursuant to any section of this agreement in whole, you will be given notice of the potential or actual deactivation and an opportunity to attempt to cure the issue to TRIPP’s reasonable satisfaction prior to TRIPP permanently terminating the Agreement. For some breaches of this Agreement, you will be provided notice and an opportunity to cure the breach. If the breach is cured in a timely manner and to TRIPP’s satisfaction, this Agreement will not be permanently terminated.


    Agreement to Binding Arbitration between You and TRIPP. YOU AND TRIPP MUTUALLY AGREE TO WAIVE OUR RESPECTIVE RIGHTS TO RESOLUTION OF DISPUTES IN A COURT OF LAW BY A JUDGE AND AGREE TO RESOLVE ANY DISPUTE BY ARBITRATION. This agreement to arbitrate (“Arbitration Agreement”) is governed by the laws of the Federal Republic of Nigeria and survives after the Agreement terminates or your relationship with TRIPP ends. ANY ARBITRATION UNDER THIS AGREEMENT WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED. Except as expressly provided below, this Arbitration Agreement applies to all Claims (defined below) between you and TRIPP, including our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, or shareholders. This Arbitration Agreement also applies to claims between you and TRIPP’s service providers, including but not limited to background check providers and payment processors; and such service providers shall be considered intended third party beneficiaries of this Arbitration Agreement.

    Except as expressly provided below, ALL DISPUTES AND CLAIMS BETWEEN US (EACH A “CLAIM” AND COLLECTIVELY, “CLAIMS”) SHALL BE EXCLUSIVELY RESOLVED BY BINDING ARBITRATION SOLELY BETWEEN YOU AND TRIPP. These Claims include, but are not limited to, any dispute, claim or controversy, whether based on past, present, or future events, arising out of or relating to: this Agreement and prior versions thereof (including the breach, termination, enforcement, interpretation or validity thereof), the TRIPP Platform, the Services, any other goods or services made available through the TRIPP Platform, your relationship with TRIPP, the threatened or actual suspension, deactivation or termination of your User Account or this Agreement, background checks performed by or on TRIPP’s behalf, payments made by you or any payments made or allegedly owed to you, any promotions or offers made by TRIPP, any city, county, state or federal wage-hour law, trade secrets, unfair competition, compensation, breaks and rest periods, expense reimbursement, wrongful termination, discrimination, harassment, retaliation, fraud, defamation, emotional distress, breach of any express or implied contract or covenant, claims arising under federal or state consumer protection laws; claims arising under antitrust laws and other relevant laws and state statutes, if any, addressing the same or similar subject matters, and all other federal and state statutory and common law claims. All disputes concerning the arbitrability of a Claim (including disputes about the scope, applicability, enforceability, revocability or validity of the Arbitration Agreement) shall be decided by the arbitrator, except as expressly provided below.

    BY AGREEING TO ARBITRATION, YOU UNDERSTAND THAT YOU AND TRIPP ARE WAIVING THE RIGHT TO SUE IN COURT FOR ALL CLAIMS, EXCEPT AS EXPRESSLY OTHERWISE PROVIDED IN THIS ARBITRATION AGREEMENT. This Arbitration Agreement is intended to require arbitration of every claim or dispute that can lawfully be arbitrated, except for those claims and disputes which by the terms of this Arbitration Agreement are expressly excluded from the requirement to arbitrate.


    The arbitrator shall have no authority to consider or resolve any Claim or issue any relief on any basis other than an individual basis. The arbitrator shall have no authority to consider or resolve any Claim or issue any relief on a class, collective, or representative basis. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claims.

    Notwithstanding any other provision of this Agreement, the Arbitration Agreement disputes regarding the scope, applicability, enforceability, revocability or validity of the Class Action Waiver may be resolved only by a civil court of competent jurisdiction and not by an arbitrator. In any case in which:

    (1) the dispute is filed as a class, collective, or representative action and

    (2) there is a final judicial determination that the Class Action Waiver is unenforceable as to any Claims, then those Claims shall be severed from any remaining claims and may be brought in a civil court of competent jurisdiction, but the Class Action Waiver shall be enforced in arbitration on an individual basis as to all other Claims to the fullest extent possible.

    Rules Governing the Arbitration. Any arbitration conducted pursuant to this Arbitration Agreement shall be administered by the laws of the Federal Republic of Nigeria pursuant to its Consumer Arbitration Rules that are in effect at the time the arbitration is initiated, as modified by the terms set forth in this Agreement.

    As part of the arbitration, both you and TRIPP will have the opportunity for reasonable discovery of non-privileged information that is relevant to the Claim. The arbitrator may award any individualized remedies that would be available in court. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claims. The arbitrator will provide a reasoned written statement of the arbitrator’s decision which shall explain the award given and the findings and conclusions on which the decision is based.

    The arbitrator will decide the substance of all claims in accordance with applicable law, and will honor all claims of privilege recognized by law. The arbitrator shall not be bound by rulings in prior arbitrations involving different Riders or Drivers, but is bound by rulings in prior arbitrations involving the same Rider or Driver to the extent required by applicable law. The arbitrator’s award shall be final and binding and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof, provided that any award may be challenged in a court of competent jurisdiction.

    (d) Arbitration Fees and Awards.

    The payment of filing and arbitration fees will be governed by the following relevant rules subject to the following modifications:

    If you initiate arbitration under this Arbitration Agreement after participating in the optional Negotiation process described in the subsection below and are otherwise required to pay the required fees, TRIPP agrees that, unless your claim is for N500,000 or more, your share of the filing and arbitration fees is limited to N15,000, and that, after you submit proof of payment of the filing fee to TRIPP, TRIPP will promptly reimburse you for all but N15,000 of the filing fee. If, however, the arbitrator finds that either the substance of your claim or the relief sought in the claim is frivolous or brought for an improper purpose (as measured by the applicable standards), then the payment of all such reimbursable fees will not apply.

    If TRIPP initiates arbitration under this Arbitration Agreement, TRIPP will pay all applicable filing and arbitration fees.

    With respect to any Claims brought by TRIPP against a Service Provider or Partner, or for Claims brought by a Service Provider or Partner against TRIPP that:

    (A) are based on an alleged employment relationship between TRIPP and a Service Provider or Partner;

    (B) arise out of, or relate to, TRIPP’s actual deactivation of a Service Provider’s or Partner’s User account or a threat by TRIPP to deactivate a Service Provider’s or Partner’s User account;

    (C) arise out of, or relate to, TRIPP’s actual termination of a Service Provider’s or Partner’s Agreement with TRIPP under the termination provisions of this Agreement, or a threat by TRIPP to terminate a Service Provider’s or Partner’s Agreement;

    (D) arise out of, or relate to, Charges (as defined in this Agreement, including TRIPP’s commission or fees on the Charges), tips, or average periodic guarantees owed by TRIPP to Service Provider or Partner for Services, other than disputes relating to referral bonuses, other TRIPP promotions, or consumer-type disputes, or

    (E) arise out of or relate to background checks performed in connection with a User seeking to become a Service Provider or Partner (the subset of Claims in subsections (A)-(E) shall be collectively referred to as “ Service Provider or Partner Claims”), TRIPP shall pay all costs unique to arbitration (as compared to the costs of adjudicating the same claims before a court), including the regular and customary arbitration fees and expenses (to the extent not paid by TRIPP pursuant to the fee provisions above). However, if you are the party initiating the Service Provider or Partner Claim, you shall be responsible for contributing up to an amount equal to the filing fee that would be paid to initiate the claim in the court of general jurisdiction in which you provide Services to Users, unless a lower fee amount would be owed by you pursuant to the standard Rules or applicable law above. Any dispute as to whether a cost is unique to arbitration shall be resolved by the arbitrator. For purposes of this Section, the term “Service Provider or Partner” shall be deemed to include both Service Providers or Partners presenting providing services and those of them applying but not approved yet to provide services.

    Each party shall pay its own attorneys’ fees and pay any costs that are not unique to the arbitration (i.e., costs that each party would incur if the claim(s) were litigated in a court such as costs to subpoena witnesses and/or documents, take depositions and purchase deposition transcripts, copy documents, etc.).

    At the end of any arbitration, the arbitrator may award reasonable fees and costs or any portion thereof to you if you prevail, to the extent authorized by applicable law.

    Although under some laws TRIPP may have a right to an award of attorneys' fees and non-filing fee expenses if it prevails in arbitration, TRIPP agrees that it will not seek such an award.

    Location and Manner of Arbitration. Unless you and TRIPP agree otherwise, any arbitration hearings between TRIPP and a User will take place in the State of your billing address, and any arbitration hearings between TRIPP and a Service Provider or Partner will take place in the State in which they provide Services. If arbitration is unavailable in your State, the arbitration hearings will take place in the nearest available location of a Federal or State arbitration. If your Claim is for N1, 500,000 or less, TRIPP agrees that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as determined by the Arbitration Rules. If your Claim exceeds N1, 500,000, the right to a hearing will be determined by the Arbitration Rules.

    Exceptions to Arbitration. This Arbitration Agreement shall not require arbitration of the following types of claims: (1) small claims actions brought on an individual basis that are within the scope of such small claims court’s jurisdiction; (2) claims for workers’ compensation, state disability insurance and unemployment insurance benefits; and (3) claims that may not be subject to arbitration as a matter of generally applicable law.

    Nothing in this Arbitration Agreement prevents you from making a report to or filing a claim or charge with the National Industrial Court, or similar local, state or federal agency, and nothing in this Arbitration Agreement shall be deemed to preclude or excuse a party from bringing an administrative claim before any agency in order to fulfill the party's obligation to exhaust administrative remedies before making a claim in arbitration However, should you bring an administrative claim, you may only seek or recover money damages of any type pursuant to this Arbitration Provision, and you knowingly and voluntarily waive the right to seek or recover money damages of any type pursuant to any administrative complaint. Nothing in this Agreement or Arbitration Agreement prevents your participation in an investigation by a government agency of any report, claim or charge otherwise covered by this Arbitration Provision.

    Severability. In addition to the severability provisions in subsections above, in the event that any portion of this Arbitration Agreement is deemed illegal or unenforceable under applicable law, such provision shall be severed and the remainder of the Arbitration Agreement shall be given full force and effect.

    Service Provider or Partner Claims in Pending Settlement. If you are a member of a putative class in a lawsuit against TRIPP involving Service Provider or Partner Claims, then this Arbitration Agreement shall not apply to your Claims in that particular class action. Instead, your Service Provider or Partner Claims in that Pending Settlement Action shall continue to be governed by the arbitration provisions contained in the applicable Agreement that you accepted prior to this Agreement’s effective date.

    Opting Out of Arbitration for Driver Claims That Are Not In a Pending Settlement Action. As a Service Provider or Partner presently or applying to become one, you may opt out of the requirement to arbitrate Service Provider or Partner Claims defined in previous Section(s) pursuant to the terms of this subsection if you have not previously agreed to an arbitration provision in TRIPP’s Terms of Service where you had the opportunity to opt out of the requirement to arbitrate. If you have previously agreed to such an arbitration provision, you may opt out of any revisions to your prior arbitration agreement made by this provision in the manner specified below, but opting out of this arbitration provision has no effect on any previous, other, or future arbitration agreements that you may have with TRIPP. If you have not previously agreed to such an arbitration provision and do not wish to be subject to this Arbitration Agreement with respect to Service Provider or Partner Claims, you may opt out of arbitration with respect to such Service Provider or Partner Claims, other than those in a Pending Settlement Action, by notifying TRIPP in writing of your desire to opt out of arbitration for such Service Provider or Partner Claims, which writing must be dated, signed and delivered by:

    electronic mail to, or by certified mail, postage prepaid and return receipt requested, or by any nationally recognized delivery service (e.g Tripp Angel, DHL, UPS, etc.) that is addressed to: Chief Legal officer Transport Innovations Limited, 8 Lucina Joseph Street, Off Adeniran Ogunsanya Street Surulere, Lagos State, Nigeria

    In order to be effective,

    (A) the writing must clearly indicate your intent to opt out of this Arbitration Agreement with respect to Service Provider or Partner Claims that are not part of a Pending Settlement Action,

    (B) the writing must include the name, phone number, and email address associated with your User Account, and

    (C) the email or envelope containing the signed writing must be sent within 30 days of the date this Agreement is executed by you. Should you not opt out within the 30-day period, you and TRIPP shall be bound by the terms of this Arbitration Agreement in full (including with respect to Service Provider or Partner Claims that are not part of a Pending Settlement Action). As provided above, any opt out that you submit shall not apply to any Service Provider or Partner Claims that are part of a Pending Settlement Action and your Service Provider or Partner Claims in any such Pending Settlement Action shall continue to be governed by the arbitration provisions that are contained in the applicable TRIPP Terms of Use that you agreed to prior to the effective date of this Agreement.

    Cases have been filed against TRIPP and may be filed in the future involving Service Provider or Partner Claims. You should assume that there are now, and may be in the future, lawsuits against TRIPP alleging class, collective, and/or representative Service Provider or Partner Claims in which the plaintiffs seek to act on your behalf, and which, if successful, could result in some monetary recovery to you. But if you do agree to arbitration of Service Provider or Partner Claims with TRIPP under this Arbitration Agreement, you are agreeing in advance that you will bring all such claims, and seek all monetary and other relief, against TRIPP in an individual arbitration provision, except for the Service Provider or Partner Claims that are part of a Pending Settlement Action. You are also agreeing in advance that you will not participate in, or seek to recover monetary or other relief, for such claims in any court action or class, collective, and/or representative action. You have the right to consult with counsel of your choice concerning this Arbitration Agreement and you will not be subject to retaliation if you exercise your right to assert claims or opt- out of any Service Provider or Partner Claims under this Arbitration Agreement.

    (j) Optional Pre-Arbitration Negotiation Process.

    Before initiating any arbitration or proceeding, you and TRIPP may agree to first attempt to negotiate any dispute, claim or controversy between the parties informally for 30 days, unless this time period is mutually extended by you and TRIPP. A party who intends to seek negotiation under this subsection must first send to the other a written notice of the dispute (“Notice”). The Notice must (1)

    describe the nature and basis of the claim or dispute; and

    (2) set forth the specific relief sought. All offers, promises, conduct and statements, whether oral or written, made in the course of the negotiation by any of the parties, their agents, employees, and attorneys are confidential, privileged and inadmissible for any purpose, including as evidence of liability or for impeachment, in arbitration or other proceeding involving the parties, provided that evidence that is otherwise admissible or discoverable shall not be rendered inadmissible or non-discoverable as a result of its use in the negotiation.


    You agree not to use any technical, financial, strategic and other proprietary and confidential information relating to TRIPP’s business, operations and properties, information about a User made available to you in connection with such User’s use of the Platform, which may include the User’s name, pick-up location, sending location, delivery location, contact information and photo (“Confidential Information”) disclosed to you by TRIPP for your own use or for any purpose other than as contemplated herein. You shall not disclose or permit disclosure of any Confidential Information to third parties. You agree to take all reasonable measures to protect the secrecy of and avoid disclosure or use of Confidential Information of TRIPP in order to prevent it from falling into the public domain. Notwithstanding the above, you shall not have liability to TRIPP with regard to any Confidential Information which you can prove: was in the public domain at the time it was disclosed by TRIPP or has entered the public domain through no fault of yours; was known to you, without restriction, at the time of disclosure, as demonstrated by files in existence at the time of disclosure; is disclosed with the prior written approval of TRIPP; becomes known to you, without restriction, from a source other than TRIPP without breach of this Agreement by you and otherwise not in violation of TRIPP’s rights; or is disclosed pursuant to the order or requirement of a court, administrative agency, or other governmental body; provided, however, that You shall provide prompt notice of such court order or requirement to TRIPP to enable TRIPP to seek a protective order or otherwise prevent or restrict such disclosure.

    Relationship with TRIPP

    As a Service Provider or Partner on the TRIPP Platform, you acknowledge and agree that you and TRIPP are in a direct business relationship, and the relationship between the parties under this Agreement is solely that of independent contracting parties. You and TRIPP expressly agree that

    this is not an employment agreement and does not create an employment relationship between you and TRIPP; and no joint venture, franchisor- franchisee, partnership, or agency relationship is intended or created by this Agreement. You have no authority to bind TRIPP, and you undertake not to hold yourself out as an employee, agent or authorized representative of TRIPP.

    TRIPP does not, and shall not be deemed to, direct or control you generally or in your performance under this Agreement specifically, including in connection with your provision of Services, your acts or omissions, or your operation and maintenance of any type of equipment you use or products or goods you utilize or sell in providing service on TRIPP. You retain the sole right to determine when, where, and for how long you will utilize the TRIPP Platform. You retain the option to accept or to decline or ignore a User’s request for Services via the TRIPP Platform, or to cancel an accepted request for Services via the TRIPP Platform, subject to TRIPP’s then-current cancellation policies. With the exception of any signage required by law or permit/license rules or requirements, TRIPP shall have no right to require you to: (a) display TRIPP’s names, logos or colors on your vehicle(s); or (b) wear a uniform or any other clothing displaying TRIPP’s names, logos or colors. You acknowledge and agree that you have complete discretion to provide Services or otherwise engage in other business or employment activities.

    Other Services

    In addition to connecting Users with Service Providers or Partners for fulfilling everyday services, the TRIPP Platform may enable Users to provide or receive goods or services from other third parties. For example, Users may be able to use the TRIPP Platform to order a delivery of goods, purchase a physical and digital item, request a carpool ride from a commuter going in your direction, or when travelling outside your city or country, to connect with local transportation platforms and request rides from local drivers, monitoring and track school bus commutes, request short term drivers, order food (collectively, the “Other Services”). You understand that the Other Services are subject to the terms and pricing of the third-party provider. If you choose to purchase Other Services through the TRIPP Platform, you authorize TRIPP to charge your payment method on file according to the pricing terms set by the third-party provider. You agree that TRIPP is not responsible and may not be held liable for the Other Services or the actions or omissions of the third- party provider. Such Other Services may not be investigated, monitored or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Other Services accessed through the TRIPP Platform.


    Except as provided in any other Section, this Agreement shall be governed by the laws of the Federal Republic of Nigeria without regard to choice of law principles. This choice of law provision is only intended to specify the use of Nigerian Law to interpret this Agreement and is not intended to create any other substantive right to non-Nigerians to assert claims under Nigerian law whether by statute, common law, or otherwise. If any provision of this Agreement is or becomes invalid or non- binding, the parties shall remain bound by all other provisions of this Agreement. In that event, the parties shall replace the invalid or non-binding provision with provisions that are valid and binding and that have, to the greatest extent possible, a similar effect as the invalid or non-binding provision, given the contents and purpose of this Agreement. You agree that this Agreement and all incorporated agreements may be automatically assigned by TRIPP, in our sole discretion by providing notice to you. Except as explicitly stated otherwise, any notices to TRIPP shall be given by certified mail, postage prepaid and return receipt requested to Transport Innovations Limited, 8 Lucina Joseph Street, Off Adeniran Ogunsanya Street, Surulere, Lagos State, Nigeria. Any notices to you shall be provided to you through the TRIPP Platform or given to you via the email address or physical address you provide to TRIPP during the registration process. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. The words “include”, “includes” and “including” are deemed to be followed by the words “without limitation”. A party’s failure to act with respect to a breach by the other party does not constitute a waiver of the party’s right to act with respect to subsequent or similar breaches. This Agreement sets forth the entire understanding and agreement between you and TRIPP with respect to the subject matter hereof and supersedes all previous understandings and agreements between the parties, whether oral or written.

    If you have any questions regarding the TRIPP Platform or Services, please contact our Customer Support Team through our Customer Service Center.